FAQ Overview

This page summarizes common questions about BabelBird Enterprise Drive. You can start from a scenario below or jump directly to the numbered index.

Browse By Scenario

Scenario	Questions covered	Entry
Getting started	Registration, login, upload, new folders, enterprise files, personal files, departments and projects	Getting Started, Accounts and File Spaces
Permissions	Roles, department permissions, file access control, upload permissions, upload-only, classification levels and approval	Permissions, Departments and Projects
Sharing and collaboration	Invitation sharing, link sharing, avatars, notifications, locks, versions, activity, discussions and workbench	Sharing, Collaboration and Notifications
Client and local access	Sync, mapped drive, deletion behavior, conflicts, permissions, drag-and-drop and missing mapped drive	Synchronization, Client and Mapped Drive
Departments and projects	Department members, department files, temporary projects, file collection, external users, WeCom and DingTalk	Department Management, Projects and File Collection
Viewing and retrieval	PPT, video, accidental deletion, resigned employee files, online editing, tags, advanced search and tree view	Preview, Online Editing, Search and Tags
Archive and review	Archive library, comments, replies, comment permissions, badges, upload limits, CAD and preview generation	Archives, Annotations, Review and Badges
Deployment and troubleshooting	Professional plan, private deployment, object storage, Zhichao AI, preview formats, verification codes, upload speed and member invitation	Deployment, AI, Limits and Troubleshooting

Confirm whether you should use the public cloud login, enterprise subdomain or private-cloud domain.
Confirm that the account is the email or phone number assigned by the administrator.
Private-cloud users should use the private-cloud entry or the company-specific URL.
If it still fails, ask an administrator to check account status, department membership and initial password notifications.

Confirm that you are not in the enterprise-file root. Enterprise files require entering a department folder first.
Confirm that your department role allows upload, folder creation or project creation.
Check file access control, allow/deny lists, storage limits and upload-only permissions.
Client, sync and mapped-drive upload follow the same permission system.

Confirm that the client is logged into the correct enterprise and the sync or mapped-drive task is running.
Check local path, cloud path, sync direction, sync blacklist and file permissions.
If conflicts or partial failures occur, identify the latest local and cloud versions before overwriting, restoring or uploading a new version.
Mapped drives depend more on live network and permissions; sync folders are better for offline editing and long-term local work directories.

Check whether the share expired, was closed, was restricted by administrators or requires enterprise-member access.
Check whether the share allows preview, download, edit, comment or upload.
If external sharing approval is enabled for department or personal files, wait for approval.
Files inside encrypted folders still require the encrypted folder password even if the share link is available.

Confirm that the file format is supported. Office online editing also depends on OnlyOffice or the online Office module.
Large files, complex PPT files, CAD files and video transcoding may take time to generate previews.
If the file is locked, confirm whether someone is editing it and ask an administrator to unlock it if needed.
If preview generation is stuck, check transcoding service, file format, file size and browser compatibility.