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205 questions
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1. What can the Babel bird do?
BabelBird is an enterprise network disk that mainly solves the three major problems of unified management of enterprise files, collaboration, and data security. BabelBird can automatically synchronize your work files to …
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2. What devices can BabelBird be used on?
BabelBird supports access using browsers (supports Html5 specification, Chrome browser is recommended), iOS devices (Apple phones and iPads), and Android devices. You can also install Windows client and Mac client. It al…
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3. Where to register a BabelBird account?
Public cloud users can use the official website (website: BabelBird website) to register for the enterprise public cloud version or personal version. The enterprise public cloud version only requires a mobile phone numbe…
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4. How to log in to my BabelBird?
The login account and password for the public cloud enterprise version of BabelBird are assigned by the administrator. Just click to log in on the official website homepage. You may have received the corresponding accoun…
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5. When logging in, it prompts "The user does not exist." What's going on?
Check the account number you entered to make sure it is entered correctly.
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6. How to upload files?
BabelBird supports a variety of ways to upload files, but BabelBird will determine whether you have upload permission in the upload target directory. If you do not have upload permission, it will give a prompt or not res…
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7. Why can't I upload files or create folders in Enterprise Files?
Babel's corporate files are managed on a department by department basis, so the root directory of the corporate file column is used to display the department to which you belong. You cannot upload or create new files in …
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8. How to create a new folder?
Members who have the permission to create new folders in the department can create new folders in the department folder.
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9. How to enter the enterprise console?
Open the account menu in the upper right corner and select Enterprise console, using an administrator account.
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10. What is a role?
Roles are a collection of permissions of members in a department. After setting roles, different members can be assigned different roles according to the management needs of the department. If the member is in the depart…
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11. What is the difference between the blue folder and the yellow folder?
The blue folder with the word "Enterprise" is an enterprise folder, and everyone in the entire enterprise (except those who are restricted members) can access the contents. There are two types of enterprise folders: ente…
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12. Where are my personal files stored?
If your company has turned on "Allow users to upload personal private files" (usually turned on by default), you can upload your personal files in the "Personal Files" column on the left side of BabelBird. Personal files…
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13. What is a department folder?
In the Babel document system, the file/folder system has two types of ownership: personal files and corporate files.
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Can sub department members access an invitation share sent to their parent department?
Yes. When a department is selected for invitation sharing, its direct members and members of every level of descendant departments automatically become participants. They can access the file or folder according to the pe…
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14. What is a project folder?
Many times, we need to cooperate with multiple departments and share files across departments. At this time, we need to create project folders.
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15. How to create a project?
Click the New button in the upper left corner in the blank space where a project can be created (personal projects are created in the root directory of "Personal Files", department projects are created in the root direct…
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16. What is the difference between department and project?
In Babel, department is the basic unit of enterprise files, and enterprise files are organized in a tree like manner by root departments and sub departments under the root department. If you import an organization from a…
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17. Why can’t I upload files in the department?
Your department role does not have file upload permissions. You can contact the department manager to change your role.
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18. How to sort files?
The files in the Babel file list can be sorted according to user needs, and the system will remember the last user's sorting selection under the folder and use the same sorting the next time it is opened.
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How do I contact support and find the service terms and privacy policy?
Contact after sales support through the 400 telephone hotline or your organization's customer specific WeChat group. Each customer has a separate group. Visit the BabelBird website for the hotline number and current cont…
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19. How to use online editing?
BabelBird supports multi person online editing of office documents. Whether it is word, excel, ppt or wps documents, they can be edited online on BabelBird.
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20. How to collaboratively edit online with multiple people?
BabelBird supports multi person online editing of office documents. Whether it is word, excel, ppt or wps documents, they can be edited online on BabelBird.
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21. Why do documents edited by multiple people still have the version before editing (old version) after downloading?
The editor content may not yet be persisted as the cloud version. Ask participants to save and exit, then verify cloud save/version status before downloading; a fixed ten second delay is not universal. Where supported, e…
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22. How to use file access control? How to control access permissions of a file?
File access control can be turned on for Babel's project files/folders and department files/folders to limit specific project members or department members' access to the files/folders.
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23. How to customize sharing optional permissions?
BabelBird has two permission systems that can be used in conjunction with each other. One is the "role permissions" that determines the use permissions within the department, and the other is the "file permissions" that …
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24. How to control the permissions of department members?
You can change the member's permissions by changing the member's role in member management.
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25. How can department files be seen by members of other departments?
Use the sharing feature to invite other department members to access the file (folder). Right click on the file (folder) that you want to show to other department members, select Share select the member you want to share…
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26. How does the department manager manage the department?
Find the department folder in the enterprise file column, right click and select "Department Management" to open the department management interface. (Only people with the "Department File Management" role permission can…
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27. How to know which department files have been shared?
The department manager (a person with the "Department File Management" role permission) right clicks on the department folder and selects "Department Management". Find "Department Shared File Statistics" in Department Ma…
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28. What is the file confidentiality level (security level)?
The file confidentiality level (security level) can be set for BabelBird's department files, and the system limits the file's usage scope, sharing method, and permissions based on the file's security level. Suitable for …
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29. How to view the department’s access log?
Department administrators (roles with "Department File Management" permissions) can view the file access logs of the entire department. There are two ways to view them.
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30. How to check the usage status of department members?
Department administrators (roles with "Department File Management" permissions) can view the use of network disks by members of the entire department. There are two ways to view them.
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31. What does the approval process do?
Babel supports document review and approval, and the ultimate goal of review and approval is to finalize the document. The file approval process can be configured in the Enterprise Console File Configuration Approval Man…
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32. What is the difference between upload permission and upload only permission?
In addition to uploading a new file, uploading also means that you can upload a new version over the original file. Babel's "overwriting" does not destroy the old file, but adds a new version to the old file as the curre…
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33. Why can’t I see the files uploaded by others?
Your department role does not have permission to view files uploaded by others. You can contact your department manager to change your role.
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34. How do I share a file with others?
As long as the files have sharing permissions, they can be shared. Right click the file that needs to be shared and select "Share" to share it. You can also click the sharing shortcut when the mouse is over the file/fold…
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35. How do I view files that others have shared with me?
In the left column of BabelBird, there is a column called "Shares I added". All the shares you added to other people's shares while logged in can be displayed uniformly in this column. In the same way, you can also click…
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36. What is the difference between invitation sharing and link sharing?
Invitation sharing targets internal members, departments, groups, or external email/phone recipients. A department invitation includes all descendant department members without additional invitations. Recipients log in, …
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37. How to change my default avatar?
To modify the default avatar, click the avatar icon in the upper right corner and click Settings in the drop down menu.
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38. I want to receive prompt notifications after my colleagues update files. How do I do this?
BabelBird can send update notifications to relevant members when files are updated. In order to prevent excessive notification information from causing harassment, only files that users pay attention to will send update …
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39. Some files or folders have a "control" icon behind their icons. What does it mean?
It means that the file has been subject to "file access control", and the operation permissions on the file may be different from the default permissions of the role.
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40. Why can’t my newly uploaded files be searched?
Confirm upload completion, search scope and permissions. Full text, OCR and vector indexing are asynchronous; timing depends on formats, size, queues and deployment, not a guaranteed 30 minute maximum. Scanned images/PDF…
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41. Why does the folder size not show in the file list?
The structure of the folder is uncontrollable. The folder hierarchy may be complex and the number of files may be large. Counting the sizes of massive folders will greatly waste server resources and cause slow loading of…
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42. Why can’t the folder I uploaded overwrite the folder with the same name, but the file can?
Same name files may offer a new version or rename option, while folder uploads use a separate rule and some entries suffix the new folder instead of replacing the existing tree. To update an existing folder, upload files…
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43. Why does my file prompt that it is locked?
A lock usually indicates client side editing or an explicit lock to reduce conflicting changes. Collaborative online editing uses a different mechanism. Auto unlock timing depends on version and administrator settings, n…
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44. How to unlock locked files?
When you use the BabelBird client to edit a document, the document is automatically locked to prevent other collaborating users from editing at the same time and causing version conflicts. If there is a lock mark on your…
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45. How to roll back a file version?
BabelBird supports historical version management and rollback of files. A file with a version mark in the lower right corner of the file icon means there are multiple versions. Right click the file and open "View Version…
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46. What is dynamics?
Dynamics is a streaming list in BabelBird used to display user related files and department updates. Use dynamics to intuitively understand what is happening to members, files, departments, and projects related to you th…
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47. Can I search for updates?
The search box on the right side of the top of the dynamic column is a dynamic search box, which can search for dynamic content.
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48. What is a discussion group?
The discussion group is equivalent to a group chat organized by department and project. Each project, department, or team (professional version) has its own discussion group. You can enter text in the discussion group fo…
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49. What is a workbench? How to use the workbench?
The workbench is a column in BabelBird. It organizes and displays the columns and file lists that the user is interested in in the form of cards. The display content of the workbench can be customized. Proper use of the …
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50. I don’t want to be harassed by too many dynamic messages, what should I do?
When you open the client, dynamic information will appear in the lower right corner in the form of a pop up window. If you need to turn off the dynamic information you do not want to receive, you can click the avatar Set…
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When does a download Link become invalid?
A download Link becomes invalid when either its configured expiry or maximum download count is reached. Set Link expiry and Maximum downloads in the download link dialog. Count options are Unlimited, 10, 50, 100 and Cust…
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51. What is a mapped drive, and how does it differ from folder synchronization?
A mapped drive shows authorized cloud files and downloads content on demand into a local cache. Uncached content generally requires a connection; cached files do consume disk space. Folder synchronization keeps selected …
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52. Why are new files or recent changes not syncing?
Check pause/network status, upload and folder creation permissions, type filters, enterprise allow/block lists, size limits and quotas. Wait for locked or actively written files to finish saving.
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53. Why do I get the message that several files were not synchronized successfully during synchronization?
Use the failed item log to check permissions, local/cloud space, current upload limits, file locks, unfinished writes, invalid OS filenames or long paths, filters and network/certificate errors. An old 8GB reference is n…
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54. What are the permissions related to synchronization?
If you are in a department and want to synchronize a folder in the department files, the permissions related to synchronization are:
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55. I deleted a file locally when synchronizing files. Will it still be there in the cloud?
In a normal two way task, deleting a local file or moving it outside the synced folder attempts to delete the cloud counterpart, subject to permissions. Recovery depends on recycle bin retention. Two way sync is not an u…
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56. During synchronization, if I delete a file in the cloud, will it still be there locally?
Normal two way sync propagates cloud deletions locally, subject to task direction, permissions and status. Before restoring, check recycle bin retention and other synced clients to avoid repeated deletion.
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57. Can several people in our department synchronize a certain folder at the same time?
Yes, BabelBird supports multiple people to synchronize the same cloud folder. At the same time, if multiple users synchronizing the same folder have the same permissions, the files in the local synchronized folders of se…
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58. If I delete a file on the mapped disk, will it still be there in the cloud?
Deleting a file from a mapped drive also deletes the corresponding cloud file if you have deletion permission. Without that permission, the system reports that the action is not allowed.
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59. Why can’t I drag files on my mapped disk to WeChat and send them?
Ensure the mapped file is fully downloaded or cached before dragging it into WeChat. Support for virtual files varies by OS and app version. If dragging fails, copy or download the file into a normal local folder and att…
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60. Why can’t I find my mapping disk?
Because the mapped disk needs to obtain the underlying permissions of the operating system, it is easily restricted by the operating system and cannot be accessed. The current version has solved this problem very well, b…
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61. Why can some files in my synchronized folder be synchronized, but some cannot?
Files within one task can differ in permissions, size, type and lock state. Check the failed item for upload/download/create folder permissions, filters, quota, cache space, locks and path compatibility. Back up importan…
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62. Why can I edit some files in the department but not others?
First check File Owner Mode (文件负责人模式) at the top of Enterprise Console → Permission Management (权限管理), and identify the file's current owner:
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63. Why can’t a super administrator see some departments’ activity?
Super administrators can view company department folders for administration, but receive activity updates only from departments, projects and shares they have joined. To receive a department’s updates, join that departme…
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64. I am a super administrator, why do files appear in the Recycle Bin after I empty it?
This is the current multi level Recycle Bin behavior. Department files deleted by a member remain visible at the department manager and super administrator levels. Files deleted by a department manager also remain visibl…
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65. How does the department manager add new members?
There are two ways for department managers to add new members:
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66. How does the department manager change the permissions of department members?
Department managers can change the role (permission set) of any department member. The roles are set uniformly by the super administrator. Department managers of each department can select corresponding roles for their d…
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67. How does the department manager check which files in the department have been shared?
Right click on the department folder for which you have administrative rights, click Department Management in the menu, and click to open the shared file list in the pop up interface. You can see the shared files of the …
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68. There is a file/folder in the department that I don’t want some people to see. What should I do?
A role with department file management permissions (usually a department manager) can use the "File Access Control" function to set the access permissions for a file/folder in the department to redefine the access permis…
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69. I want people in our department to use BabelBird only on department computers. How to do this?
This requirement requires the use of the "mac address binding" function. Only super administrators can set mac address binding.
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70. Does Babel support one user in multiple departments?
Yes, administrators can click on member nicknames in the member management column of the enterprise management backend to add members to multiple departments, and set different roles in different departments.
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71. To temporarily establish a project team, it is necessary to transfer personnel from various departments of the company and share files. How to operate?
It is recommended to use Babel's "Project Folder" to complete.
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72. Why can’t I create a project in a department?
You are trying to create a project in a normal folder (yellow folder) without creating the project in the department root.
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73. There is a file in the department that I want to show to people in other departments, but I don’t want to invite them one by one. What should I do?
Right click the file/folder you want to share select Share, and click the "Add from corporate member list or group" button in the invitation sharing.
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74. I want to collect some materials from various departments. How do I do this?
It is recommended to use the inbox function of BabelBird.
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75. I want to send a file to everyone in the company so that they can view it, but it cannot be downloaded. How do I do this?
Right click on this file, select Share, and click the "Add from corporate member list or group" button in the invitation sharing.
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76. How to use BabelBird to quickly collect user files?
For quick collection of files, Babel launched the inbox function.
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77. The content in the sharing I sent to my customers is incorrect, what should I do?
Ordinary shares follow updated file content or new versions. Snapshot shares retain the content captured at creation and require a newly confirmed snapshot/share to change it. Copies already downloaded to a recipient dev…
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78. I don’t want customers to download the files I share, but they can view them. What should I do?
When inviting or sharing a link, select "Can view" (invitation) or "Anyone with the link can view" (link sharing) permission, so that users who receive the invitation or link can only view the file and cannot download it…
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79. I want to send files on BabelBird to contacts in WeChat. How do I do this?
Use BabelBird APP to send files directly to contacts in WeChat.
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80. Can I directly access BabelBird’s files using WeChat Business/DingTalk?
Enterprises need to purchase BabelBird’s enterprise WeChat or DingTalk integration services.
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81. Why can’t I play animation when previewing PPT?
BabelBird's PPT is presented in the form of a page and does not support the built in animation and link of PPT.
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82. Why can’t BabelBird play some video files?
Check the base and optional audio/video formats in Preview and transcoding and confirm that the required module is deployed. Files with the same extension may use different codecs; the extension alone does not guarantee …
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83. What should I do if the file is accidentally deleted?
You can recover accidentally deleted files in the recycle bin. The default retention period of the recycle bin is 60 days. It can also be set by the super administrator in the enterprise console. The setting range can be…
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84. My colleague has resigned, what should I do with his files?
Babel supports one click handover. Super administrators can use the one click handover function to handle the file handover of departing colleagues.
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85. There are too many department files. I have uploaded a new file and want a colleague to take a look. How can I make it simple?
You can use the reminder to follow or the @ function.
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86. Why does the download folder not respond after a long time when I click to download it?
The server first packages the folder as a ZIP file, then starts the browser download. This preparation can take time.
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87. What is the difference between client editing and online editing?
The principle of client side editing is to cache the files on the network locally on the computer, and call the local application to open the edit. After editing and saving, the client attempts to upload the changes; a n…
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88. Why is my online editor so slow to open?
The first time you open an office document for online editing, it will be very slow (because cache files need to be loaded), but the second time you open it in the same browser, it will be much faster. BabelBird uses the…
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89. I want several colleagues to fill in a form together. How should I do this?
You can fill out the form with your colleagues using the online editing feature.
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90. How to view folders in a tree view?
It's easy to view folders in a tree view, just click the "Folder Directory" button in the upper right corner of the folder list.
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91. Can I filter out the files I want to find based on conditions?
Under the folder you want to filter, click the "Filter" button on the toolbar in the upper right corner of the file list.
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92. What is a label?
Babel supports tagging any files and folders, and Babel's tags are shared tags, which means that when you add a tag to a file, everyone who can access the file can see and use the tag to query the file. This is very usef…
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93. How to use the BabelBird tag?
There is an add tag button below the file name in the document list. Click to add tags. If there is no Add Tag button below the file name, it is likely that the concise file list is turned on. You can select the standard…
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94. How does Babel search for tags?
Click the search option button on the far right of the search box and select "Tag Only". At this time, documents matching the tag will be searched.
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95. Does BabelBird support advanced search?
BabelBird supports advanced search. Click the "Advanced Search" button on the right side of the search box to open the advanced search window.
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96. Can I search text inside images?
Yes. BabelBird supports OCR image recognition. After it is enabled, text inside images can participate in search. In private cloud deployments, scanned PDFs and text inside images embedded in Word, Excel and PowerPoint c…
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97. What is the difference between batch rename and auto rename?
Batch rename is an immediate action on selected existing files. It is suitable for historical cleanup, project photos, scans and migrated files. Preview old/new names before applying the operation and check for duplicate…
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98. I want to send files on my computer to my colleagues. Is there any good way?
If you have installed the Babel client, it will be quite simple to send local files/folders on your computer to colleagues.
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97. How to manage corporate archives?
BabelBird has a built in file management module, and all archived files are stored uniformly in the archives. Super administrators and archivists can create archive (reading room) categories for archived documents. The a…
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98. What types of files can be annotated?
All formats supported for preview support BabelViewer annotations except Excel and audio/video. Optional formats require their preview modules to be enabled first; see Preview and transcoding for the full format list.
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99. How to create annotations?
Only logged in or authenticated users can create annotations. Anonymous users are not currently supported to create annotations.
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100. How to delete comments?
Only those with the permission to delete comments can delete comments.
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101. How to reply to comments?
After someone creates a comment in a document, if you have access to the document and have permission to view comments. You will receive a notification that the document has been commented. At the same time, in the file …
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102. I uploaded a new version of the document, but the comments are missing?
BabelBird's comments follow the document version, which means that when someone uploads a new version of the document and previews the content of the new version, the comments of the old version will not be visible. But …
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103. How do I view comments from older versions?
Click the annotation list in the upper left corner of the preview area, and you can view old versions of annotations in the list.
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104. If the file version is deleted, will the comments be deleted?
Yes. Because comments follow the file version, the comment information is also part of the file version information. If the file version is deleted, the comments related to that version will also be deleted at the same t…
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105. The comment I replied to is wrong, can it be revoked?
Reply comments can be revoked, but they can only be revoked by the respondent himself within two minutes of replying to the comment. Currently, only the client and web version support the cancellation of comment replies,…
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106. Why can't I create annotations?
There are several possibilities for the inability to create annotations:
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107. Why do I give users the comment permission for link sharing, but they cannot comment?
BabelBird does not support anonymous comments. Users need to log in to BabelBird to make comments. And since the private cloud does not have a public account system, external members cannot register as users of an enterp…
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108. Why can’t I create some types of comments on the APP?
BabelBird will optimize the versions of different terminals and streamline operations according to the usage habits and characteristics of different devices. For example: on the mobile client (APP), the operation should …
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109. Why can’t I create some types of annotations on my computer?
It is currently not possible to create voice annotations on the computer and Web. The main reason is that most work PCs do not have a microphone, and there is no habit of using voice on PCs. However, you can view and lis…
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110. What should I do if the comments directly replied to in the dynamic cannot be displayed?
Refresh the dynamic page or switch to the file and then switch back to the dynamic page to display it.
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111. Various symbols will be displayed on the document. What do they mean?
BabelBird will display different subscripts according to different file statuses. The following are the meanings of various subscripts. (Due to the refresh rate and network conditions of each terminal, the display of the…
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112. What is the maximum size of a single file that can be uploaded?
File size limits depend on the current plan, enterprise settings and deployment. Historical FAQ values of 5GB for personal/professional and 10GB for enterprise public cloud are not a universal current promise. Private li…
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113. What should I do if the CAD file cannot be previewed on the client?
If you cannot open the preview by clicking on a CAD (dwg, dwt) file on the client, there are usually the following situations:
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114. When previewing a file, I get stuck in the preview file generation interface. What should I do?
The preview may still be processing in the asynchronous conversion queue. During busy periods or bulk uploads, pre conversion can be deferred; opening a preview gives that file queue priority. Priority does not mean imme…
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115. How to renew the professional version when it expires?
Click "Settings" in the inverted triangle next to the user's avatar in the upper right corner, and click the renewal button at the bottom of the account information. The default renewal period is one year, but you can al…
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116. Are there any restrictions on file types uploaded to BabelBird?
BabelBird stores many file formats, but uploads remain subject to permissions, enterprise allow/block lists, security checks, file size limits and quotas. Sync also applies excluded type and temporary file rules. Upload …
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117. Is there a limit to the number of people who can edit online?
Collaborative online editing is supported. Concurrent capacity depends on editor licensing, deployment, server resources and document complexity; it is not unlimited. Evaluate larger sessions against the enterprise confi…
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118. When sharing files with others, the deadline has not yet reached, but the link cannot be opened.
The most likely reason is that the sharing link has been closed and reopened. In this case, the first shared link that was spread has become invalid.
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119. The download speed suddenly slowed down. What happened?
The following situations may occur:
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120. Entering a folder, the lower right corner prompts that the file does not exist.
There are many reasons for this situation. For example, the server hard disk is full. For example, the memory is full at some point and the system is abnormal. Network problems may also cause the above problems (such as …
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121. How to check the real time online editors of shared files?
Only Office files can be edited online by multiple people at the same time. When online editing is turned on, the upper right corner will display how many people are currently online in real time. Click View Users to dis…
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122. Department roles have the permission to upload files, but files cannot be uploaded to a certain folder in the department. Why?
This folder has file access control, and certain users or certain roles or everyone in the department cannot upload files.
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123. After a file in a team is deleted, whose recycle bin is it in?
Files deleted in the group are in the recycle bin of the deleter and the group creator. If the team creator deletes the file, the file is only in the team creator's recycle bin. If a user belonging to a certain enterpris…
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124. After the team is deleted, will it be saved in the recycle bin?
After the team is deleted, it is deleted directly and will not be saved to the Recycle Bin.
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125. Does Babel support privatized deployment?
BabelBird can not only be used in SAAS mode on public clouds, but also supports private deployment.
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126. How to privatize the Babel system?
In order to ensure service quality and operational stability of the privatized system, Babel provides users with a full range of privatized deployment services. All privatized systems are deployed by BabelBird engineers,…
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127. Does Babel support object storage?
Taking into account performance and efficiency, scalability, security and cost effectiveness, Babel recommends privatized users to use object storage for deployment. At the same time, the Babel team also supports buildin…
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128. What hardware is needed to privatize the Babel system?
Depending on the number of files managed and the number of concurrent users used, BabelBird also has different hardware requirements, which need to be estimated based on specific needs. We provide free hardware needs ass…
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129. Does BabelBird support integration with corporate WeChat?
The privatized version of BabelBird supports docking with third party systems such as Enterprise WeChat, DingTalk, Feishu, OA, ERP, PDM... to realize single sign on, import of users and organizations, use of BabelBird on…
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130. What is Zhichao AI?
Zhichao AI combines enterprise knowledge Q&A, search, image search, OCR, document assistance, spreadsheet analysis and custom agents. Uploaded BabelBird files that AI can read are automatically ingested and vectorized fo…
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131. I also want Zhichao AI assistant, how to operate it?
With Zhichao AI enabled, open My AI Tools (Agents) and choose Create Agent. Select its knowledge scope in the BabelBird file directory or upload new files; the selected scope is the bot's knowledge base. Configure instru…
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132. Does Zhichao AI charge? How to charge?
Fees depend on the edition, license, model usage, private compute and customization. Standard modules, external model API usage and specialized services may be billed differently. Creating a knowledge base does not inher…
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133. Can Zhichao AI be privatized?
Private deployment is supported. Local OCR, indexes and vector services can be combined with local inference or enterprise approved external model APIs. Dedicated GPU requirements depend on local models and workload. Rev…
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134. What file formats does BabelBird support for preview?
BabelBird supports the preview of most commonly used documents, as well as the storage and client editing of all types of files. The "supported file formats" here specifically refer to the file formats that can be opened…
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135. How to use the client to download anonymously?
When an anonymous user downloads a large file from a shared link and is prompted to use a client to download, how can I use the client to download?
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136. I uploaded a file on BabelBird, but after a while the file was automatically deleted. What happened?
Check the file log for the actor, client, time and operation source. Review cleanup tasks, the PDF conversion option to delete originals, other users and deletions propagated by two way sync. Do not assume a specific old…
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137. Can BabelBird upload files on the mobile browser?
Mobile browser uploads depend on the current web/H5 entry, browser capabilities and sharing permissions. Check for an upload control and authorization for the current user or anonymous visitor. Use the mobile client when…
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138. Can anonymous users upload files?
Babel supports anonymous users to upload files. As long as link sharing is set to allow anonymous users to upload, anonymous users who get the link can upload files.
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139. Why can’t I upload files in the personal file section?
The administrator has turned off the "Allow users to upload personal private files by default" switch button on the enterprise console. Users in the entire enterprise cannot upload files in the personal file column.
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140. Can departments be created in the front desk?
Super administrators and security officers can create departments under any department in the front desk. Operation and maintenance managers can create departments under their own departments. The default department mana…
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141. Are there any quantity or size limits for batch upload files?
Batch upload is supported, subject to file size limits, available space, enterprise policies and browser/server capacity. It is not unlimited. For very large collections, upload in batches through the client and verify f…
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142. When registering and logging in, I cannot receive the verification code (email, mobile phone)?
If you are required to use a mobile phone number when registering, you will need a SMS verification code to complete the registration. When you cannot receive the verification code, obtain the verification code again, or…
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143. What is the difference between private and public?
Public cloud uses a BabelBird operated service; private deployment runs on enterprise owned or designated cloud resources. Domains, identities, integrations, storage, models and security policies can be configured within…
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Which private cloud licensing models and user capacities are available?
The 2026 options include perpetual licensing and annual subscription. Both list packages for 300, 500, 1,000, 2,000, 3,000, 5,000 and 10,000 users; perpetual licensing also includes a per user option. Additional users, s…
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Is the licensed user count the same as online Office concurrency?
They are different measures. The private cloud license sets user capacity; online Office and co editing are a separate optional module with concurrency tiers of 20, 50, 100 and 200. BabelViewer preview and ONLYOFFICE edi…
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Does a perpetual license include perpetual maintenance and updates?
Software license duration and maintenance duration are separate. Annual standard maintenance lists one year of technical support and updates. On site deployment, training, third party security testing and managed mainten…
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144. Who has what permissions to archive files?
For personal private files, folders, projects, etc., the creator of the file can archive them in the archive; for files/folders/projects within the department, generally users with department manager permissions can arch…
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145. Where is the electronic signature set? Can it be written by hand?
The electronic signature is added in Personal Settings Signature Settings. Click the inverted triangle button on the user's avatar in the upper right corner to open the settings pop up box. You can add your own electroni…
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146. How can I chat?
BabelBird chat can be held in the discussion group. Teams, projects, and departments have their own discussion groups. Team members, project personnel, and people in departments can see the discussion groups of their tea…
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147. Can file watermarks be added in batches?
Administrators can apply a common watermark policy without editing each file. The new display scope offers Preview only or All pages; the latter covers application pages, not just previews. Types include account informat…
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148. The upload speed is very slow, what’s going on?
There are several possibilities when the upload speed is slow:
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149. Why can’t I invite members?
Teams can invite members, and team invitation members can only enter their mobile phone numbers or add them from frequently used contacts. Project invitation members can enter their nickname, email address or mobile phon…
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150. Why is the mapped drive not syncing?
This covers mapped drives that do not update and conflicts in local sync folders. These use different directory and cache mechanisms; identify which one you are using first.
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Does automatic organization extract uploaded archives?
No. The standard edition offers organization by month, year or filename keywords and does not include extraction. Automatic extraction is a separate option for private deployments and can be customized to customer requir…
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Why Is Create Survey Missing?
Check file creation permissions and the deployed BabelBird version. Ask the administrator to confirm the survey component configuration, and check the Automation Tasks entry as well.
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Must I Create the Survey on the Formbricks Website First?
No. Start from Create Survey inside BabelBird to use the integrated Formbricks editor.
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Where Is Survey Data Stored and Whose Quota Does It Use?
Survey data is stored on BabelBird servers and counts toward the survey creator's storage quota. Check the creator account's available space when creating and using surveys.
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Why Can a Recipient Not Fill in a Shared Survey?
Confirm publication and send the response link, not the editor or ordinary file link. Then check collection status, network access and any additional access restrictions.
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Why Does an Anonymous Survey Ask for Email or Login?
Check for an incorrect link, email verification, identity parameters or deployment access settings. Validate anonymity while signed out; successful access as the editor is not sufficient.
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Can I Change or Stop a Published Survey?
Save edits and follow the update or publication action shown in your editor, then verify the original response link. Avoid changing question meanings or scales once responses exist; create a new survey period for major c…
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Why Are Some Formbricks Features Missing?
BabelBird uses Formbricks components, with availability determined by integration version, deployment and licensing. Confirm results access, advanced limits and external integrations in your environment.
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Where do I create enterprise and personal groups?
Authorized administrators add enterprise public groups through Group Management in the enterprise console. Members create personal private groups under Settings Group Management Personal Private Groups New Group. Both ty…
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How do groups differ from departments and projects?
Departments represent organizational relationships and manage department files. Projects organize people and files around a task. Groups are reusable lists of collaborators. Create a group when the same people need acces…
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How do I share a file with a whole group?
Open Invite Share for the file or folder, then choose Add from enterprise members or groups My Groups. Select an enterprise public group or a personal group, and check its name, permission and expiration in the recipient…
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Can I use a personal group when adding project members?
Yes. Open My Groups in Select Project Members, expand Personal Groups, select the intended group and confirm the project permission. Enterprise public groups are available through the same entry.
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Does creating a group give its members access to my files?
Creating a group is not a file sharing action. Use the group in the target file's invitation sharing settings or in project membership, and check the permission and expiration assigned there. “Public” in the group type d…
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When do access changes take effect after adding or removing group members?
Immediately. New members gain access already assigned to the group, and removed members no longer receive access through it. If someone can still access a file after removal, check permissions from departments, other pro…
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Where is Excel Data Assistant, and how do I add files?
Select Excel Data Assistant (Excel数据助理) in Zhichao AI. On the right, choose a cloud file or click/drag to upload a local file. The current interface accepts csv, xls and xlsx: up to 3 files, 10M per file, and only the fi…
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How do I choose a worksheet and analysis range?
Use the worksheet tabs at the bottom of File Preview to inspect data. In your question, specify the filename, worksheet, range and filters, and ask the answer to state the actual range used. Selecting cells in the previe…
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How do I check that the assistant has read the data?
Check the preview, then ask for the filename, sheet, column names, row count and a few sample rows. Compare them with the original before continuing. “Completed deep thinking” describes the current answer, not full sheet…
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What should I check if results are wrong or empty?
Check file count and size limits and the first three valid sheets restriction, then permissions, sheet, row range, date filters, blanks and number formats. Ask the answer to identify the data actually used and verify sam…
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Where do I export the finished analysis?
Select Analysis Results (分析结果) on the left, then Export as document (导出为文档). The answer also offers Copy, Copy as Markdown and Save as document. Verify data scope, calculations and chart units before exporting.
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Where do I add knowledge sources? Can I add more than one?
In the bot editor, expand Knowledge Sources (知识源) and click + on the right. Select file scopes in BabelBird or add newly uploaded files. Multiple sources are supported, and the selected scope defines the bot's knowledge …
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Why can the bot not answer immediately after I add sources?
Sources need ingestion. The current interface says this can take up to 30 minutes after addition. Check that the source appears in the list, wait, then test with a question clearly answered by the material. If the stated…
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How do I test answers before publishing?
In Debug and Preview (调试与预览), ask a question with an answer in the source and compare the result with the original. Ask an out of scope question and check whether the bot acknowledges missing evidence. Adjust response in…
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How does knowledge scope differ from publication scope?
Knowledge scope is the source material selected under Knowledge Sources (知识源). Publication scope controls who can view the bot and is set using Access Level (开放级别) when publishing. Automatic file ingestion does not add t…
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Who can see a Private bot?
Only its creator. To give department members or other users access, first check that the sources are suitable for them, then choose the appropriate publication scope. Copying and sending a Private bot's link does not cha…
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How do I publish to selected departments and obtain a link?
Click Publish Agent (发布智体), select Visible within selected departments (限定部门内公开), check Selected Departments (限定部门) and complete publication. Use Copy Link (复制链接) and test with an intended department member's account. Se…
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Does “Visible to people with the link” mean anonymous access?
The label alone is not enough to determine this. BabelBird supports anonymous access, but the administrator must confirm how this option maps to anonymous use. Confirm the access method and test as an unsigned in visitor…
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Does “Visible to everyone” mean everyone on the Internet?
No. It means all members of the enterprise who can access Zhichao AI. Choose Department only for selected departments, or Private for the creator only. Confirm the access method separately for external or anonymous use.
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Where do I copy the API Key?
Open Settings API Keys, select the application, and click “Copy” in the APIKey section near the top, or copy the AI connection prompt. Do not use APP Key or APP Secret from Advanced Options as the MCP key.
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Are API Key, APP Key, and APP Secret the same?
No. API Key is the credential used for the MCP agent connection described here. APP Key and APP Secret are application credentials for the relevant developer authorization flow. For MCP, copy the value explicitly labeled…
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Do I need to update my agents after resetting the key?
Yes. After selecting “Reset Key,” update every agent that uses this application's key with the new API Key, then run a read only connection test. The public cloud MCP URL does not change when a key is reset.
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Does the public cloud MCP URL change by user or API Key?
No. The BabelBird public cloud MCP URL is always https://www.babel.cc/mcp . Users and agents are identified and authorized with their own API Keys.
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Can one user create multiple API Keys?
Yes. Use separate keys for different agents, projects, or permission scopes. Disabling one API Key does not affect the others.
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Why can the agent not find a file?
Check the user's original permission, the API Key folder scope, the read scopes, and whether the file has completed search or vector indexing. MCP never expands the user's existing access.
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Why does upload begin with getUploadUrl ?
getUploadUrl validates the destination and returns an upload URL. Define the folder and file name first, upload to the returned URL, and verify with listFolder or getFileInfoByPath .
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Which URL is used for a private deployment?
The fixed https://www.babel.cc/mcp URL is for BabelBird public cloud only. A private deployment uses the enterprise's own MCP URL, provided by its administrator or implementation team.
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Does Connected status or a tool list prove that file operations work?
Not yet. A successful handshake or tool list confirms the MCP channel. Run a read only business check within the key's scope: use the application's directory for Application folder access, or an authorized Personal Files…
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What if a quota query times out or the response stream ends without a result?
The call did not return a valid business result. It is neither a successful check nor sufficient evidence of an invalid API Key. The project sync plugin skips quota queries by default and checks access by reading an actu…
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Does connecting MCP automatically sync my project?
No. MCP provides file operation tools. The plugin and Skills bind a directory and schedule pulls and uploads. After installation and account setup, ask the agent to enable BabelBird automatic sync in the intended project…
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Where do I enter my API Key? What if the setup page does not open?
Adapted desktop/CLI hosts open a local setup page. Enter the key in its password field and select Save and connect. If it does not open, use the agent's setup link or ask it to reopen the page. The browser and helper mus…
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Where are projects saved by default?
New projects use Personal Files/ / , for example 个人文件/codex/Website Redesign/ or 个人文件/workbuddy/Website Redesign/. An existing binding or explicitly selected cloud folder takes precedence. The API Key must have Full acce…
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Which MCP permissions do the project sync plugin and Skills need?
In BabelBird Settings API Keys (设置 API秘钥), select Full access (完整) for the application and enable files.metadata.read , files.metadata.write , files.content.read and files.content.write . Application folder access or rea…
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When does sync run? Does it continue after the agent closes?
In an agent task with sync enabled and its rules loaded, it pulls before editing, uploads after completed batches, and checks status before finishing. It does not keep watching after the app closes or mount the cloud fol…
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How do I continue the same project on another device or agent?
Finish syncing on the original device. Install and connect the same account on the new device, then explicitly select the original cloud project folder. Restore it into a new local directory and keep that binding instead…
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Does it save chats, all AI memory and every file on my computer?
It syncs eligible files in a bound project only. Project notes, task records and memory written to files can be included. Chat history, transient model context, application private databases and files outside the project…
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What happens if two devices edit the same file or a file is deleted?
Concurrent changes are preserved as conflicts rather than overwritten, and deletions do not propagate automatically. Ask the agent to report conflicts and both versions before deciding what to keep. Pull before starting …
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Do Today and WorkBuddy use the same setup flow?
No. WorkBuddy has a local setup page adapter, but its full desktop conversation and approval flow remain unverified. Today China currently requires manual MCP configuration import and key entry in its Token field. Connec…
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Where can I download the plugin and see updates?
Open the GitHub repository for current instructions and support information, and release history for published versions. You can also give the repository link to your agent and ask it to install the plugin and open the A…
Still need help?
Try a shorter keyword such as “upload”, “permission”, “API Key” or “survey”. Use the site search at the top to find full feature guides.
When contacting an administrator or support, include your access method and client version, steps, time, exact error and what you tried. Hide API Keys, passwords and personal information in screenshots.