Legal disputes and after-sales service

• Legal and dispute resolution

• These terms of service must be consistent with relevant national laws and regulations. If there is any conflict with relevant laws and regulations, the conflicting parts shall prevail.

• If any dispute arises between the two parties but they cannot negotiate amicably, either party may file a lawsuit with the People's Court with jurisdiction in Shanghai where Shanghai Huaqing Information Technology Co., Ltd. is domiciled.

• After-sales service provided by BabelBird

• Babel adopts a one-on-one dedicated service model, with a dedicated account manager responsible for providing services to customers.

• Name of maintenance unit: Shanghai Huaqing Information Technology Co., Ltd.

• The software maintenance period is one year. After the second year, customers need to pay the maintenance fee and enter the next round of software maintenance period. If the customer does not pay the service fee after the maintenance period expires, the customer can continue to use the system, but our company will no longer provide maintenance services until the annual service fee is paid. The service will continue.

• During the maintenance period, Shanghai Huaqing is responsible for providing maintenance and support for the program code and system configuration information of the software version within the scope of the contract, excluding the development of new functions caused by business changes and other factors. If the China-Japan Friendship Hospital requires new functions and customized development services due to changes in business processes, the two parties will negotiate and determine the implementation plan.

• Free service content and scope

• Babel provides all paying customers with a lifetime free warranty service during the product life cycle, including:

• 5*24 hours telephone technical support service

• 24/7 emergency disaster recovery services

• Free online training, system usage guidance

• Report bugs as soon as possible and handle them quickly

• Software updates and upgrade services

For enterprise users with more than 1,000 users, Babel provides lifetime free VIP services during the product life cycle, including:

• All free services for paying customers

• System construction and demand corresponding solution consulting services

• Initialize the system and complete the configuration on behalf of the customer

• Free data migration service (data less than 10TB)

• Free on-site training once a year (if the number of users exceeds 10,000, there will be three free on-site training opportunities per year)

• Exclusive key account manager responsibility system service

For privatized users, on the premise that users pay normal annual service fees, they can enjoy the following free services:

• All free services for paying customers

• Free system upgrade and update service. Pure intranet users (intranet cannot connect to the Internet) can receive free on-site upgrade and update service once a year.

• Initialize the system and complete the configuration on behalf of the customer

• Server performance optimization and troubleshooting

• Free on-site training once a year and unlimited remote training

For users of secondary development and function customization based on the BabelBird system, enjoy the following free services:

• All free services for paying customers

• Functional warranty and bug correction for the secondary development part

• Interface and function joint debugging services

• Comments and guidance services for secondary development codes and interfaces to facilitate redevelopment by users

• After completion acceptance, fine-tuning and functional corrections (non-bugs) will be made within our cost tolerance

• Charged services

• For redevelopment work on the existing system, the development hours and difficulty will be assessed based on needs, and settlement will be based on hours of work.

• Product design services. Help customers design product architecture, functions and interactions based on their new needs, and provide technical consultation.

• Paid on-site training and debugging services. Users who have exhausted their free quota or do not meet the conditions for free door-to-door service can apply for a fee. The fee is 2,000 yuan per person for one day and reimbursement of transportation costs to the user's premises (high-speed rail and local taxis)

• Services provided include the following:

-Service methods include:

• Hotline support: Provide customers with answers to technical questions through the 400 hotline;

• E-MAIL support: answer customer questions via E-MAIL;

• Remote maintenance: remotely debug the Babel software in the customer environment. The customer needs to provide the environment required for remote maintenance. Otherwise, the customer will bear the responsibility for the resulting delay in after-sales response time.

• On-site service: If the problem cannot be solved by remote maintenance, our company will provide on-site service. It is an on-site service caused by problems of the application software itself and falls within the scope of free maintenance.

• Troubleshooting process

When problems arise during customer use:

• Call the dedicated account manager immediately (or contact us via WeChat), and any issues that can be resolved will be resolved immediately;

• If the problem cannot be solved immediately, contact the technical personnel immediately, and the technical personnel will remotely assist the customer to solve the problem;

• If the problem is still unresolved, please report it to the account manager, who will arrange for technicians to provide on-site service.

• Others

• If any provision of these Terms of Service is wholly or partially invalid or unenforceable for any reason, the remaining provisions of these Terms of Service shall remain valid and binding, and efforts shall be made to give effect to the intentions reflected in such provision.

• These Terms of Service constitute the entire agreement between Party A and Shanghai Huaqing Information Technology Co., Ltd., regulate your use of this service, and replace all previous agreements between you and Shanghai Huaqing Information Technology Co., Ltd. However, when Party A uses relevant services or uses content or software provided by third parties, it shall also comply with the applicable additional terms and rights.

• Shanghai Huaqing Information Technology Co., Ltd. reserves all rights of interpretation of these Terms of Service.