Legal Disputes And Support

Applicable law, jurisdiction, arbitration or dispute resolution should follow the signed contract, order, supplemental agreement or official service terms. If a contract or term conflicts with mandatory law, the law prevails.

Dispute Handling

When disputes occur, the parties should first try to resolve them through friendly negotiation, project communication, support channels or written notice. If negotiation fails, the dispute should be handled by the court, arbitration institution or other mechanism agreed in the contract.

After-Sales And Maintenance

BabelBird may provide technical support, remote assistance, deployment troubleshooting, upgrades, defect fixes, administrator training, user training and emergency support according to the contract or maintenance agreement. Support hours, response time, on-site service, and whether custom development is included are governed by the contract or maintenance description.

Exclusions

Unless otherwise agreed, maintenance services usually do not include new feature development caused by customer process changes, third-party system transformation, hardware replacement, network adjustment, data-governance outsourcing, content review, internal permission cleanup, historical data cleansing or non-BabelBird system failures.

Contact route

After-sales support is available through the 400 telephone hotline and customer-specific WeChat groups. Each customer has a separate service group; use the group assigned to your organization. Visit the BabelBird website for the hotline number and current contact details.

If you do not know your service group, ask your organization's project contact or call the number published on the website. Include the product version, steps and time of the problem, and screenshots with passwords, API keys and personal information removed. Support hours, response times and scope follow the contract or maintenance agreement.

Formal documents: Terms of Service · Privacy Policy.